Effective Date: 05-27-26
We stand behind the quality of our hunting packs and outdoor gear. If you are not satisfied with your purchase, we will work to make it right within the guidelines below.
Return Eligibility
Items may be returned within 30 days of delivery if they are:
- Unused
- In original condition
- Free from dirt, animal scent, smoke exposure, or field use
- Returned with original tags and packaging
Non-Returnable Items
We do not accept returns for:
- Used gear
- Custom or personalized products
- Clearance or final sale items
- Gift cards
- Products damaged through misuse, abuse, or improper care
Field-Tested or Worn Equipment
Because our products are designed for outdoor and hunting environments, gear showing evidence of trail, field, or hunting use may not qualify for a refund.
Damaged or Defective Products
If your item arrives damaged or defective, contact us within 7 days of delivery at [Insert Email] with:
- Order number
- Photos of the issue
- Brief description of the problem
We may offer:
- Replacement
- Repair
- Store credit
- Refund (at our discretion)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a verified product defect.
Original shipping charges are non-refundable.
Refund Timing
Approved refunds are processed to the original payment method within approximately 5–10 business days after inspection and approval.
Exchanges
If you need a different size, color, or model, contact us and we’ll do our best to assist based on inventory availability.
Contact
For return requests or support:
KEYES Hunting Gear & Accessories
6401 Gateway Drive, Indiana
support@keyeshunting.com